About Us
Now entering its 8th year in business, Commerce Business Systems believes its rapid success is based upon the quality of service we provide.
Starting in mid 2002, Managing Director (John Green) began building the foundations of CBS from a spare bedroom at his home. Since then, the company has had to move premises four times due to stock growth, gained an extra 12 members of staff, house an extra 200 types of toner & our service department has been massively upgraded.
Some features of our service department are:
- Vehicle Tracking
All our service vehicles & delivery vans have pin-point accurate tracking. This not only helps us plan engineer routes for the day, but also gives us information at the click of a button we can pass on to the customer - like ETAs. - PDA System
All our engineers now have a PDA (Personal Digital Assistant). These mini computers provide details of service calls, addresses, messages & a whole lot more. They automatically link up to our head office with new calls and take a record of all calls completed including times, parts & any customer requests. - Computer System
Our office staff can now view all calls in one handy screen making sure engineers are despatched within the correct times and that geographically all calls are possible within our 4 hour response time.